Refund policy

We have a 5-day exchange/replacement policy, which means you have 5 days after receiving your item to request an exchange/replacement. We  cannot issue refunds.

To be eligible for a exchange your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange/replacement, you can contact us at nkinkyim77@gmail.com. 

If your exchange/replacement is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nkinkyim77@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must send photographs/video of the product. We are not responsible for carrier issues, damages or theft. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and contact us to let us know what item you want in it's place. Item must be same size of item that you are exchanging. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

All Sales Final Due to the nature of our products, all sales are final. We do not accept returns or offer refunds on any body care products once purchased.

Damaged or Defective Items If your order arrives damaged or defective, please contact us at nkinkyim.com within 5 days of delivery with a photo of the item. We will review your claim and, at our discretion, offer a replacement or store credit.

Incorrect Orders If you received the wrong item, please contact us within 7 days of delivery and we will make it right.

Questions? Reach out to us through our website at nkinkyim.com.