Refund policy

Due to the nature of our products, all sales are final. We do not accept returns or offer refunds on any body care products once purchased.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. You must send photographs/video of the product. We are not responsible for carrier issues, damages, or theft.

Damaged or Defective Items If your order arrives damaged or defective, please contact us at nkinkyim77@gmail.com within 5 days of delivery with a photo of the item. We will review your claim and, at our discretion, offer a replacement or store credit.

Incorrect Orders If you received the wrong item, please contact us within 7 days of delivery and we will make it right.

Non-Returnable Items Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases. We also do not accept returns on sale items or gift cards.

European Union 14-Day Cooling Off Period If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Questions? Reach out to us at nkinkyim77@gmail.com or through our website at nkinkyim.com.